Order Information

 

SHIPPING:

Shipping is based on amount purchased. If the shipping costs are not near the actual shipping, the difference will be reimbursed. Please check with us before you order if the shipping seems to be higher than you expect it to be. Thanks!!

 

SHIPPING TIME:
     We usually mail your product within 3 days. If there is a delay, you will be notified by Email. Please order early for Christmas, especially for products that are handmade (Example - corn husk dolls, or a large quantity of an item).

PAYMENT OPTIONS:
     PayPal -
     Shipping charges are included in the price at the time of ordering.
     Illinois State Sales Tax will be automatically calculated when ordering.

DAMAGE:
     Damage must be reported to U.S. Postal Service or within 10 working days and you must report to our company for authorization before returning merchandise.

     USPS orders are always insured. To make a claim for damage, ALL packaging, including interior packaging, and merchandise must be relinquished to post office and a form must be filled out and returned to the post office where delivery was made before money can be refunded.

Purchaser is responsible for shipping on returns for undamaged items unless otherwise authorized. You must call 217 452-3126 or Email  Clear Creek Mercantile at mkfcox@casscomm.com  for authorization. Only credit can be given for returned merchandise. You may be charged a 10% restocking fee.

SALES TAX:
     Illinois residents - 8.25% sales tax.

     International Shipping - We do not ship out of the U.S. at this time.

WHOLESALE: We no longer offer our products wholesale. But, if you want to order in bulk, contact us at mkfcox@casscomm.com and we will try to work with you!

GIFT CERTIFICATES:
     Available through PayPal in $10., $25., $50. and $100. increments. Information about recipient name and address must be provided to our company by these methods below. Gift certificates are not transferable.
     Email  - Clear Creek Mercantile at mkfcox@casscomm.com
     U.S. mail - Clear Creek Mercantile, 131 N. Pitt St., Virginia, IL 62691
     By phone - 217 452-3126

PRIVACY STATEMENT:
     We will NEVER sell or distribute your name or information to a third party. Information sent to us will only be used by us to ship your purchase to you.

      By purchasing from Clear Creek Mercantile, buyer agrees to ordering policies.

     Prices may change without prior notice.